Enrollment

It’s easy to get started! Visit or speak to a Universal Banker at any of our First State Bank and Trust offices to help you through the sign-up process. In a matter of minutes, you will be assigned a NetTeller ID and temporary password that will allow immediate access to your individual Internet Banking account.


Minimum System Requirements

All you need to get started is a computer with internet access, preferably with one of the following internet browsers: Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, or Windows Edge.


Frequently Asked Questions

We have a joint account at First State Bank and Trust. Can our Internet Banking account be joint as well?
In order to offer the best in password security, we do not allow our clients to share passwords which would be required with a joint Internet Banking account. For your security and privacy we are happy to assign internet banking accounts individually for each owner with their own internet banking credentials.
 
How would I know if my Internet Banking account is locked?
The internet banking system will not tell you if you are locked out. However after 3 failed attempts, Internet Banking accounts are automatically locked. Clients must call 651.439.5195 or stop in to have either a Universal Banker or Teller unlock the account, once identity is confirmed. A password reset may also be requested.
 
How do I reset my password for Internet Banking?
We recommend that users set up the Self-Reset option for an easy, do-it-yourself reset. With the Self-Reset in place, Internet Banking passwords can be reset at your convenience, 24/7.

The other option would be to call any of our First State Bank and Trust offices during regular business hours. Universal Bankers and Tellers alike would be glad to assist you.
 
How do I set up the Self-Reset option for my password?
Setting up the Self-Reset option is a great way to make sure you can always login and know what is going on with your account. Once logged into your Internet Banking account, click on the Options tab. From there, be sure your current email address and alert address (if applicable) is correct. Right below, you will create a Password Reset Question and Password Reset Answer. Once completed, be sure to scroll down to the bottom of the page to click on the submit button to apply the changes.
 
How often do I need to change my password?
Updating your password on a regular basis is highly encouraged for your greatest protection and security. However, First State Bank and Trust requires that your Internet Banking password is changed at a minimum every 180 days.
 
What are the Internet Banking password requirements?
For First State Bank and Trust’s Internet Banking our minimum requirements for passwords are:
Must be between 6 and 25 characters in length
Must contain at least 1 letter
Must contain at least 1 number
May contain the following characters +_%@!$*~
Cannot match or contain your NetTeller ID
Cannot match one of the previous 4 passwords
 
For a stronger password, we recommend the following criteria:
Length: a password with 12 or more characters is ideal
Randomness: a password with random characters is more difficult than using simple words and numbers
ex: 7uWqMJbuvZuC

Passphrases: a string of words, rather than a single word used as a password
ex: AllSquaresAreRectanglesButTrianglesAre3Sided
Utilize a password management tool to create, safely store, and easily use your passwords on your computer

Weak passwords often contain:
Simple words such as “password”, “qwerty”, or very simple repetition such as “121212”
Obvious information about you such as names, addresses, dates, and phone numbers
Single words with a simple number at the end, such as a single digit or year

I was told that I can change my mailing address on my Internet Banking. Where do I do that?
To change your address, please do the following:
Log into your Internet Banking account
Click on the “Contact” link in the upper right hand corner
Click on the “New” button to create a new message with your new mailing address and updated phone numbers.
A staff member will respond within 1 business day.
 
What else can the Message Center be used for?
For any questions regarding your accounts, transactions, or anything else banking related, please use the Message Center to send a secure message to our staff at First State Bank and Trust. All responses will be within 1 business day.
 
 


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