ENROLLMENT

You can sign up for Internet Banking here. Once the application is submitted, a Universal Banker will contact you within one business day to provide login credentials.

MINIMUM SYSTEM REQUIREMENTS

All you need is a computer with access to an Internet browser, either:
Google Chrome
Mozilla Firefox
Windows Edge
Safari (Mac only)

FREQUENTLY ASKED QUESTIONS
We have a joint account at First State Bank and Trust. Can our Internet Banking be joint as well?
In order to offer the best in password security, we do not allow our joint clients to share Internet Banking credentials. For your security and privacy we are happy to open separate Internet Banking accounts for each owner with their own credentials.

How would I know if my Internet Banking is locked?
The Internet Banking system will not tell you if you are locked out. However, after three failed attempts, Internet Banking accounts are automatically locked. Bank Services is available at 651.439.5195 to assist clients with unlocking their accounts and if needed, reset the password.

How do I reset my password for Internet Banking?
We recommend that users set up the Self-Reset option for an easy, do-it-yourself reset. With the Self-Reset in place, Internet Banking passwords can be reset at your convenience, 24/7.
Bank Services is also available to help reset passwords. Please call us at 651.439.5195.

How do I set up the Self-Reset option for my password?
Setting up the Self-Reset option is a great way to make sure you can always login and know what is going on with your account. Here’s how:
  1. Sign into Internet Banking.
  2. Select OPTIONS tab.
  3. Verify current email address is listed.
  4. Create a password reset question and password reset answer.
  5. Select SUBMIT at the bottom of the page to apply changes.

 

How often do I need to change my password?
Updating your password on a regular basis is highly encouraged for your protection and security. However, First State Bank and Trust requires that your Internet Banking password is changed at a minimum every 180 days.

What are the Internet Banking password requirements?
For First State Bank and Trust’s Internet Banking our minimum requirements for passwords are:
• Must be between 6 and 25 characters in length.
• Must contain at least 1 letter.
• Must contain at least 1 number.
• May contain the following characters +_%@!$*~
• Cannot match or contain your NetTeller ID.
• Cannot match one of the previous 4 passwords.

For a stronger password, we recommend the following criteria:
• Length: a password with 12 or more characters is ideal.
• Randomness: a password with random characters is more difficult than using simple words and numbers ex: 7uWqMJbuvZuC
• Passphrases: a string of words, rather than a single word used as a password
ex: AllSquaresAreRectanglesButTrianglesAre3Sided
• Utilize a password management tool to create, safely store, and easily use your passwords on your computer.

Weak passwords often contain:
• Simple words such as “password”, “qwerty”, or very simple repetition such as “121212”
• Obvious information about you such as names, addresses, dates, and phone numbers.
• Single words with a simple number at the end, such as a single digit or year.

 

How do I change my address using Internet Banking?
To change your address, please do the following:
  1. Sign into Internet Banking.
  2. Select contact link in the upper right-hand corner.
  3. Select new button to create a new message.
    Include new mailing address and updated phone numbers in message.
  4. Submit.
Bank Services will respond to your request within one business day to make the necessary changes.

What else can the Message Center be used for?
For any questions regarding your accounts, transactions, or anything else banking related, please use the Message Center to send a secure message to our staff at First State Bank and Trust. All responses will be within one business day.

DOWNLOAD OUR MOBILE APP

Manage your money the easy way, right from your mobile device.

View Features

LOST OR STOLEN CARD

What to do to keep your money safe.

Learn More