Our Fraud Center proactively monitors our client’s debit card activity to protect against fraudulent transactions. When potential debit card fraud is detected, an email and text alert will be sent to the client with the option to confirm or deny fraud. If no response is received, the Fraud Center then tries to call the phone number on file for the client. If fraud is confirmed, they are able to block the card from any further transactions and are in touch with our Operations Department to order a new debit card.
Because of the Fraud Center’s procedures to help protect you, it is imperative that we always have your current contact information, especially your cell phone number and email address. If either of these change, please notify First State Bank and Trust and we will be sure to update your records.
It is also encouraged that all of our client’s add the Fraud Center to their phone contacts: 1-800-237-8990.
