ENROLLMENT
Once enrolled in Internet Banking, download the FSBT Mobile Banking app via the Apple App Store or Google Play and log in using your Internet Banking username and password. You will need to accept the terms and conditions before accessing your accounts.
MINIMUM SYSTEM REQUIREMENTS
To start using Mobile Banking, the following system requirements apply:
- Android device: version 5.0 or higher
- Apple device: iOS 11.1 or higher
- All devices must also have Internet access and a screen resolution of 470 x 320 dp or higher.
FREQUENTLY ASKED QUESTIONS
How can I view a transaction that is not listed within Mobile Banking?
By default, transactions from the last 30 days will be displayed within Mobile Banking. Changing the number of days viewable can be done, but only through Internet Banking, not Mobile Banking. Once the change is made through Internet Banking it will then be reflected in Mobile Banking.
Another way to view transactions via Mobile Banking is to open a statement. Follow these instructions:
- Select the menu icon.
- Select STATEMENTS.
- Select the account and statement you want to view.
- Select VIEW.
NOTE: Only 12 months of statements are viewable through Mobile Banking.
I can see an account on Internet Banking, but not on Mobile Banking. How do I make that account visible?
- Log into Mobile Banking.
- Select MY ACCOUNTS.
- Select the pencil icon to see list of all possible accounts that can be seen on Mobile Banking.
- Disabled accounts are indicated with a gray eye icon. To enable, select the eye to make black.
- Select DONE. Account will now be visible on Mobile Banking.
I would like to start using my fingerprint to log into Mobile Banking. How do I turn this feature on?
Fingerprint login is a convenient and secure way to log into your mobile banking without having to type your login credentials every time you visit the app. How to turn on the feature:
- Log into Mobile Banking.
- Select the menu icon and select PREFERENCES.
- Select FINGERPRINT LOGIN.
- Enter your ID and password.
- Select CONTINUE. Fingerprint login is now enabled.
Please note, you must already have Touch ID activated on your phone and have fingerprints registered with your phone in order to utilize this feature.
I would like to start using Face ID to log into Mobile Banking. How do I turn this feature on?
Face ID is another convenient and secure way to log into Mobile Banking without having to type your login credentials every time you visit the app. How to turn on the feature:
- Log into Mobile Banking.
- Select the menu icon and select PREFERENCES.
- Select FACE ID.
- Enter your ID and password and select CONTINUE.
- Allow phone to test Face ID.
- Select CONTINUE. Face ID is now enabled.
Please note, you must already have Face ID activated on your phone and have face registered with your phone in order to utilize this feature.
How do I change what page Mobile Banking starts at?
To make the app even more convenient, you can change your landing page to the one you want to see at initial login. Consider the page you use most frequently to efficiently utilize the app. Here’s how:
- Log into Mobile Banking.
- Select the menu icon and select PREFERENCES.
- Select LANDING PAGE.
- Select the page name you would like to start at.
How do I suspend my debit card through Mobile Banking?
Many clients enjoy suspending their debit card for additional debit card fraud prevention. That way, it cannot be used until they are ready to use it. Here’s how:
- Log into Mobile Banking.
- Select the menu icon and select PREFERENCES.
- Select MANAGE CARDS.
- Select card to be suspended and SUSPEND CARD icon.
- Select SUSPEND to complete.
How do I reactivate my suspended debit card through Mobile Banking?
When you are ready to start using your debit card, you must reactivate prior to use. Here’s how:
- Log into Mobile Banking.
- Select the menu icon and select PREFERENCES.
- Select MANAGE CARDS.
- Select the card to be activated and select ACTIVATE CARDS.
- Select ACTIVATE to complete.
Can I enroll in BillPay through Mobile Banking?
Unfortunately, you cannot enroll in BillPay through Mobile Banking. To learn how to enroll in BillPay, please review the BillPay FAQs.
Can I enroll in eStatements through Mobile Banking?
Unfortunately, you cannot enroll in eStatements through Mobile Banking. To learn how to enroll in eStatements, please review the eStatement FAQs.
How do I make a BillPay payment through Mobile Banking?
- Select the ACTIVITY tab.
- Select the (+) icon.
- Select the payee you want to pay.
- Enter the necessary payment information.
- Select SUBMIT. (Payment confirmation displays for your records.)
- Select OK.
How do I add a Billpay payee to Mobile Banking?
- Select the PAYEES tab.
- Select the (+) icon.
- Select the PAYEE TYPE (Person or Business).
- Enter the requested information.
Paying a business? Information can be found on your latest bill statement.
Paying a person? You can either send an email or text to gather payee information privately and securely from recipient. Direct deposit available if you have account information. - Select SUBMIT.
I downloaded the app and was able to login, but I cannot do a remote deposit yet. When can I start using Remote Deposit Anywhere (RDA)?
After logging into the app for the first time it takes one business day before you can start using Remote Deposit Anywhere.
To make a mobile deposit sooner, please call Bank Services at 651.439.5195.
Do I need to do anything special when making a remote deposit?
Yes, every remote deposit check must be endorsed with your signature and include FOR REMOTE DEPOSIT ONLY in the endorsement area. This protects you if the check is ever lost or stolen and someone tries to deposit the check.
I made a remote deposit, but it does not show in my account yet. Where is the deposit?
Remote deposits will not post to your account until the end of our business day (currently 3 p.m. CST Monday - Friday).
Deposits made after our business day cut off (currently 3 p.m. CST Monday - Friday) will be posted on the next business day.
Please be mindful of Federal holidays where the Federal Reserve is closed. While FSBT chooses to be open to better serve our clients on these days, the Federal Reserve is still closed and remote deposits will not be processed until the next business day. These holidays include:
- Martin Luther King Jr. Day
- President’s Day
- Columbus Day
- Veterans Day
